Refund policy

Return and Refund Policy

 

At Next Percent, we are dedicated to providing high-quality equipment and ensuring complete customer satisfaction. We offer a comprehensive 30-day return policy, allowing customers 30 days from the date of delivery to initiate a return request.

 

Eligibility for Returns

To qualify for a return, the merchandise must strictly meet the following criteria:

  • The item must be in the exact condition in which it was received—clean, unused, and completely free of damage.

  • The item must be returned in its original packaging, inclusive of all original components and accessories (e.g., boots with hoses, control units).

Important Notice: All standard returns are subject to a 10% restocking fee. This fee covers administrative and restocking expenses and will be automatically deducted from the final refund amount.

 

Return Authorization and Process

To initiate a return, please direct your inquiry to our customer service team at info@nextpercent.com.au.

Upon approval of the return request, detailed shipping instructions will be provided. Please note that merchandise returned to our facility without prior authorization will not be accepted or processed.

For any further inquiries regarding the return process, please contact us at info@nextpercent.com.au.

 

Damages, Discrepancies, and Warranty Claims

We strongly advise customers to inspect all orders immediately upon delivery. If you receive a defective, damaged, or incorrect item, please contact us promptly so that we may assess the issue and facilitate a resolution.

 

Next Percent products are engineered to high standards and are supported by a comprehensive 1-year warranty. We are pleased to provide localized support through our Sydney-based team to ensure efficient and direct assistance for all warranty claims.

 

Exceptions and Non-Returnable Merchandise

Certain categories of items are exempt from this return policy. We cannot accept returns on finalized clearance items. Should you have questions regarding the eligibility of a specific item, please contact our support team prior to purchase.


Exchanges

To facilitate an exchange most efficiently, we recommend returning the original item in accordance with the process outlined above. Once the return has been formally authorized and processed, a separate transaction may be placed for the replacement merchandise.

 

Refund Processing

Customers will be notified via email once the returned item has been received and inspected. If the return is approved, a refund will be issued to the original payment method within ten (10) business days, less the applicable 10% restocking fee.

Please be advised that financial institutions and credit card issuers may require additional processing time to post the transaction to your account. If fifteen (15) business days have elapsed since the approval of your return and the funds have not been credited, please contact us at info@nextpercent.com.au.